مدیر برنامه‌های تجربه

دربارهٔ این فرصت

We are looking for an Experience Program Manager to lead and ensure the end-to-end execution of experience-related initiatives, from translating problem statements into actionable solutions to achieving measurable outcomes.

This role focuses on driving business impact through data-informed execution, cross-functional alignment, continuous performance monitoring, and organizational learning. The Experience Program Manager will also be responsible for improving execution quality through post-mortem analysis, structured feedback loops, and continuous improvement.

Key Responsibilities

1. Data-Informed Problem-to-Initiative Development - Receive problem statements from the Discovery & Strategy team and enhance them through data analysis. - Translate identified problems into actionable initiatives based on data-driven insights. - Define initiative scope, approach, and success metrics using data and evidence. - Collaborate with the Intelligence team to analyze data, establish baselines, and identify key performance drivers.

2. End-to-End Initiative Execution - Own and manage initiatives from initial design through execution and evaluation. - Break down initiatives into actionable execution plans and trackable tasks. - Manage timelines, dependencies, and execution risks. - Ensure timely and high-quality delivery through continuous monitoring of data and performance indicators.

3. Insight-Driven Stakeholder Alignment - Align cross-functional teams, including Product, Operations, Marketing, and other relevant departments, around shared data and insights. - Ensure transparency regarding scope, progress, and priorities through data-driven reporting. - Manage trade-offs and support decision-making based on business impact and data-backed evidence.

4. Performance Monitoring & Feedback Loops - Continuously monitor KPIs and evaluate the effectiveness of initiatives. - Collaborate with the Intelligence team to analyze results and generate actionable insights. - Identify performance deviations and implement data-driven corrective actions. - Establish feedback loops between execution, analysis, and continuous improvement.

5. Data-Backed Issue & Crisis Management - Identify execution risks through data signals and performance indicators. - Manage issues and critical incidents through rapid impact analysis. - Facilitate timely decision-making during critical situations based on data and evidence.

6. Post-Mortem Analysis & Organizational Learning - Conduct post-mortem reviews for major initiatives and incidents. - Perform root cause analysis using data and supporting evidence. - Document lessons learned and share key findings across relevant teams. - Translate learnings into actionable improvements in processes and frameworks.

7. Continuous Improvement & Execution Excellence - Implement established standards and execution frameworks. - Continuously improve program management processes based on performance data. - Contribute to developing best practices for initiative execution. - Use data-driven benchmarking to improve execution quality and effectiveness.

Requirements - Education & Professional Experience - Academic background in Management, Engineering, or related fields. - At least 5 years of relevant professional experience in online businesses, customer experience, or business analysis.

Technical & Professional Competencies - Strong data analysis skills and the ability to translate insights into actionable initiatives. - Stakeholder management and cross-functional collaboration skills. - Strong business acumen and understanding of business impact. - Experience in project and program management and execution. - Strong problem-solving and analytical thinking skills. - Systems thinking and the ability to understand complex interdependencies. - Strategic thinking and decision-making capabilities. - A holistic, 360-degree perspective on business challenges and opportunities.

Behavioral Competencies - Ability to manage ambiguity and navigate uncertain situations. - Adaptability in dynamic and changing environments. - Resilience when facing challenges and setbacks. - Ability to manage stress and perform effectively under pressure. - Strong influencing and persuasion skills. - A high sense of ownership and accountability.